Form Health Patient Support Center

• I have a question about a bill/invoice
• I'd like to cancel or pause my account
• I have new insurance information
• Why do I have a balance? I thought my insurance covered this.
• Why do I owe an additional balance when I already pay a monthly membership fee?
• Why are there three charges for my doctor in one month? I only saw them once.
• Why am I just now receiving an invoice when I have never received one? What is a deductible?
• I canceled a while ago, why do I have a balance?
• Can I use my HSA/FSA account to pay for Form? What is a HSA/FSA?
• I canceled a while ago, why did I receive an invoice?

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• Withings Scale Troubleshooting
• How do I join a group class?
• Logging into the Form Health app
• Enabling Notifications in the Form Health App
• Navigating the Form Health App
• Printing a resource from the Form Health app
• Submitting a Food Log Entry
• How to I get in touch with my care team?
• What do I do if Zoom isn't working?
• Help, I'm unable to join my appointment through the app!

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• I'm having trouble scheduling an appointment
• How do I upload lab results?
• I need to cancel my appointment today
• What is Form's phone and fax number?
• Do I need to be home for my appointments?
• Can I be sent a copy of my lab order?
• Sharing Medical Records with your Form Health Team
• Adding Appointments to Your Personal Calendar
• I’ve enrolled in Form Health’s program, what should I expect now?
• Meal Delivery and Meal Replacement Options at Form Health

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• Check Prescription Status
• I need a refill in advance of my next appointment
• My prior authorization was denied
• Send my prescription to another pharmacy
• When can I expect to receive the medication?
• I am changing insurance, will my insurance still cover my medication?