Form Health Patient Support Center

• I have a question about a bill/invoice
• I'd like to cancel or pause my account
• I have new insurance information
• Why do I have a balance? I thought my insurance covered this.
• Why do I owe an additional balance when I already pay a monthly membership fee?
• Why are there three charges for my doctor in one month? I only saw them once.
• Why am I just now receiving an invoice when I have never received one? What is a deductible?
• Can I use my HSA/FSA account to pay for Form? What is a HSA/FSA?
• I canceled a while ago, why do I have a balance?
• I canceled a while ago, why did I receive an invoice?

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• Do I need to be a certain weight to join Form Health?
• What if my BMI used to be high enough, but now it's lower because I'm taking a weight loss medicine?
• How do I reach a Care Advisor to see if I'm eligible for Form Health?
• Do you prescribe compounded medication?
• Why does Form Health ask if I have active drug or alcohol use disorder?
• Why does Form Health ask if I have liver diseases like hepatitis and cirrhosis?
• Are there any clinicians in my area?
• Why does Form Health ask if I'm pregnant or breastfeeding?
• Why does Form Health ask if I’ve had a heart attack or stroke in the last 6 months?
• Why does Form Health ask if I have had an organ transplant?

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• How do I join a group class?
• Withings Scale Troubleshooting
• Logging into the Form Health app
• Navigating the Form Health App
• Printing a resource from the MyForm portal
• How do I get in touch with my care team?
• Help, I'm unable to join my appointment through the app!
• Enabling Push Notifications in the Form Health App
• Submitting a Food Log Entry
• What do I do if Zoom isn't working?

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• I'm having trouble scheduling an appointment
• I need to cancel my appointment today
• How do I upload medical records, documents, or lab results?
• What is Form's phone and fax number?
• Do I need to be home for my appointments?
• Can I be sent a copy of my lab order?
• You've enrolled in Form Health - what's next?
• How long does it take before I can schedule my first appointment?
• Sharing Medical Records with your Form Health Team
• How do I get in touch with my team?

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• Check Prescription Status
• I need a refill in advance of my next appointment
• My prior authorization was denied
• Send my prescription to another pharmacy
• I am changing insurance, will my insurance still cover my medication?
• When can I expect to receive the medication?
• Where Can I find Coupons or Savings Cards for Medications (Wegovy, Zepbound, Mounjaro, etc..)?